Warranty Policy | سياسة الضمان

Warranty Policy

All products sold by Smart Life come with a 1-year warranty against manufacturing defects, starting from the date of delivery.

Brands covered by the 1-year warranty

• Jimi – Dash cams
• Omada – Networking equipment
• Reolink – Security cameras
• UniFi – Networking equipment
• Sony – Projectors
• Epson – Projectors
• Google Nest – Smart thermostats

What is covered

• Defects in materials and workmanship under normal use.
• If a product is found defective during the warranty period, we will repair it, replace it with the same or an equivalent product, or refund it.

What is not covered

• Damage caused by misuse, accidents, liquids, power surges or incorrect installation by third parties.
• Normal wear and tear, cosmetic damage, or products opened or repaired by anyone other than Smart Life or an authorised service centre.
• Installation services (these are services, not products).

How to make a claim

Email info@smartlife.ae with your order number, a description of the problem and photos or a video if possible. Please keep your invoice, as it is your proof of purchase and warranty.

This warranty does not affect your rights under UAE Federal Law No. 15 of 2020 on Consumer Protection.

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